At SalonDate, we’re committed to providing high-quality software and a great experience for all of our customers. If something doesn’t go as expected, we’re here to help.
All subscription plans (monthly or annual) are billed in advance and are non-refundable once the billing cycle has started. This includes, but is not limited to:
If you cancel your subscription, it will remain active until the end of your current billing period, and you will not be billed again.
💡 Tip: You can cancel or downgrade your subscription at any time from your dashboard.
Any one-time setup, onboarding, or customization services are non-refundable once work has begun. If no work has started, please contact us within 48 hours of purchase to request a cancellation and refund.
We offer free trials for certain plans so you can explore the platform before committing. Once a paid subscription is activated, it will be subject to our standard refund terms.
Refunds may be granted at our sole discretion in the following cases:
To request a refund, please email us at hello@salondate.com within 7 days of your billing date.
If you have questions about billing or think there’s an issue with your account, please reach out:
📧 Email: hello@salondate.com
📞 Phone: 807-500-0666
📍 Address: Toronto, Ontario, Canada
Start today with a free trial and discover how easy salon management can be. No credit card required